My friends, print and put in your pocket / rights / passport, etc. Here are a few paragraphs of information that will protect your wallet and send out administrators and guards of the most pompous shops.
So, from now on your best friend - Article 1064 of the Civil Code of the Russian Federation "On the approximate rules of the retail trade enterprise and the basic requirements for the operation of a small retail network ..." Namely, that magic point in which it is written: compensation for harm if it proves that the harm was caused not through his fault. "
What does it mean: If you slipped on a wet floor and brought out a rack with champagne - your guilt is not here, and you will not be beaten, but that aunt with a mop will beat you.
If a bottle of olive oil crawled along the conveyor belt at the cash register and suddenly pressed against the floor, you are clean before the law.
You took a jar of gherkins from the shelf, and neighboring cucumbers fluttered and collapsed - you are not obliged to pay for the operation to straighten the hands of the store merchandiser. Products must be stably arranged and secured on the shelves, and this is his job, not your problems.
Your next friend - GOST 51773-2001 "Retail trade. Classification of enterprises"
According to this GOST, as well as SNiP 2.08.02-89
"Public buildings and facilities.", The distance between store racks should not be less than 1.4 meters.
And the bigger the store, the wider the passage between the shelves should be, here is the list:
1.4 m - with sales area up to 100 m2
1.6 m - with a commercial area of over 100 to 150 m2
2 m - at the trade area of sv. 150 to 400 m2
2.5 m - with the sales area of sv. 400 m2
What does it mean :
Exposed in the center of the passage of the pyramid of bottles:
- but. made the passage of the already set width and made it difficult to move (it was difficult to physically pass by and not touch anything);
- b. was poorly fixed (the merchandiser confusedly put out the bottles, and they collapsed with a half-stitch).
Finally, your third friend is Article 203 of the Criminal Code of the Russian Federation. She will help you if the shop guard decides to get involved.
If the guard began to be rude, threatened, grab a hood, search the bag and demand to marry him - remind him of Article 203 of the Criminal Code. He will be glad to learn that his active incendiary actions in your address are punishable by imprisonment for up to 7 years, because this is an excess of the powers of an employee of the Private Security Company (PSC).
What does it mean :
By law, your dialogue with the guard should look like this:
He: Dear Sir / Madame! You seem to have broken something? Are you going to pay?
You: Of course, I am! As soon as my guilt is proved in court, on the same day I will pay!
He: Well, that sounds reasonable. All you a good, good day.
You: See you, I love you!
So, a meteorite flew into the store and knocked out of your hands, a bottle of a 1984 red dry crop.
A pale administrator requires you to pay for a broken bottle.
Declare your innocence and, if the administrator goes to the conflict, ask for a plaintive book. Describe in detail what happened, including the time of the catastrophe (the camera operator will thank you), witnesses (you will thank yourself if you get to court), and the main participants of the parade (they will then be cut out on the red square).
Also require the drafting of an act of damage to the goods, in which you must fix all the accompanying circumstances: a slippery floor, narrow aisles between shelves, drunk football fans, dancing Hare Krishnas, jostling zombies.
Most likely, the conflict will resolve even at the stage of the complaint book requirement. If the possessed staff does not stop, offer the store to sue you (there is no other legal way to make you pay for the broken dishes). Judicial costs and the inevitable visits of inspection inspectorates will cool ardent employees and allow you to get out of the situation with a straight back and proud chin.
P.S. : Bonus track!
Magic words! Apply them to the workers of trade, and see what happens:
"You have a slippery floor / unstable arrangement of goods on the shelf! I will complain to the Federal Service for Supervision!"
"You have narrow aisles / boxes between the racks! I will write to the state fire supervision!"